The Council on the Ageing (WA): Navigating the Aged Care System Program has ceased from 21 December 2022.

For support in navigating the aged care system you can call the My Aged Care Contact Centre on 1800 200 422 (Freecall*) or visit their website at

The My Aged Care Contact Centre is open:

  • Monday to Friday: 8:00am to 8:00pm
  • Saturdays: 10:00am to 2:00pm
  • Closed on Sundays and National Public Holidays.

If you are calling from overseas, dial +61 2 6289 1555 (Monday to Friday 8.30am to 5.30pm AEST) and ask for the My Aged Care Contact Centre.

* 1800 numbers are free from landlines and most mobile telephones. Check with your mobile telephone provider for more information.